It is Mark’s sincere privilege to be a part of his client’s home buying experience. Purchasing a home is the largest financial investment people will make and he is honored to be a trusted part of that process. With over 30 years as a mortgage lender and landlord, he has run across almost every life situation there is and has found ways to help make the home buying and refinance process possible for clients even when they have thought their situation would make it impossible. He believes his job is so much more than offering a loan to his clients. He is here to provide financial counseling and advice to fit the uniqueness of each individual he work with. He evaluates his client’s long term financial goals in addition to their lending transaction to make sure they are finding the best loan program for their life now as well as in the future. He treats clients the way that he would like to be treated, which means he return calls promptly and when he doesn’t know an answer he find it. It is his goal to make the loan process as smooth as possible and to provide unparalleled customer service.
Karen is so proud to be a part of a team that truly cares about doing what is right for their clients above all else. She has been in lending for 19 years, 15 of which have been working with Mark Irwin and there is nowhere else she would rather be. She started her lending career in Wholesale, where she was able to gain invaluable knowledge working side by side with underwriters and educating mortgage professionals. As the years have passed and lending guidelines have changed, her early training has allowed her to stay current with guidelines and options for lending exceptions. This knowledge allows her to predict potential delays and avoid them early on to ensure a smooth and positive lending transaction. She loves taking great care of their clients and offering customer service that is rare. Her goal is to communicate frequently and clearly with their clients and business partners, to be available for any questions that arise in the process, and to close on time. She believes her job doesn’t end when the transaction ends. Most of her clients become clients for life by returning to The Mark Irwin Team for future lending needs as well as referring their friends and family. There is no greater compliment to her.
Austin is a Mortgage Advisor at Finance of America Mortgage with the Irwin Team. He studied business at the Portland State University and shortly after graduation he joined the Irwin team which has over 40 years of combined experience in the Mortgage Industry. Austin along with his team take great pride in top notch customer service for all of their clients. They are your experienced, dedicated team you can count on for all your mortgage needs.
With a marketing & customer service career spanning over 30 years, the Irwin Team is excited to have Dawn as our Business Developer & Customer Relations Manager. Dawn has worked in many different fields including recruitment, financing, public relations & marketing for major companies. With this varied background, she has always followed the same rule “customer service always comes first”. Dawn is excited to be working with the Irwin team & looks forward to showing you the high level of service she has to offer.
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